Frequently asked questions
Patients can also be seen without an appointment as a walk-in; however priority will be given to those patients with appointments. All patients with potentially life threatening symptoms are also given priority.
Please call to cancel any appointments you cannot attend!
We do offer online appointment bookings for standard consultations, however the following guidelines must be followed.
- Standard Consultations will go for approximately 10 minutes and you will be able to discuss 1-2 issues only.
- The following appointments may require more time and therefore will NOT be available for booking online.
- Appointments to discuss more than 2 issues
- Appointments for new patients
- Childhood Immunisations
- Yellow Fever vaccines
- Skin Checks
- Pap Smears
- Forms/Paperwork- Centrelink, RTA etc
- Implanon insertions and removal
- Any WorkCover related issues-including certificates, case conference etc.
- Insurance Medical
- Pre-employment Medicals
- Health Assessments
- Only 1 patient can be seen per standard consultation. Please book separate appointments for each family member.
- New patients are unable to use the online booking system. Please call for an appointment.
- Please cancel any appointment that you can not attend, either online or by phone. Two non-attendances will cause future online bookings to be blocked.
If appointments are booked outside these guidelines patients may be required to reschedule.
Please advise reception if you have any of the following symptoms or have had in the previous 3 days:
- Runny nose
- Sore throat
From November 1st 2023 there will be a new medicare billing schedule.
Bulk billing will only be available to pensioners, Commonwealth concession card holders and children under 16 years who have registered Norwest General Practice as their regular practice.
Self registration can be done through your medicare account or app.
You can also speak to your doctor about limited bulk billing available for patients with chronic disease, mental health care pjans and certain health assessments.
Most other consultations, including telehealth consultations, will be charged privately with an approximate $25 out-of-pocket expense.
Please speak with our reception team for further information about how these billing changes may affect you or for any assistance regarding practice registration.
Due to rising healthcare costs, inflation and minimal increases in medicare rebates we have had to make the decision to introduce private fees in order to continue to provide exceptional healthcare to our patients. Please click here for more information regarding Why is my GP charging a fee.
Fees will apply for most appointments with the following doctors:
- Dr Rosanna Chan
- Dr Young Hi Cho
- Dr Clara Chu
- Dr Jeffery Liu
- Dr Michelle Lo
- Dr Joanne Ma
- Dr Nidhi Mahajan
- Dr Dhakshini Nagarajah
- Dr T Raja Segaram
- Dr Aaron Tan
- Dr Timothy Ting
- Dr Lena Thomas and
- Dr Lachlan Vom
Fees apply for non regular patients of the following doctors:
- Dr Yea Chan
- Dr Michelle Huang
- Dr Michelle Leung
- Dr Gene Ling and
- Dr Jeremy Tham
A regular patient is those that have seen their doctor at least twice in the 12 months prior to August 2022.
The following doctors continue to Bulk Bill:
- Dr Udara Gunawardane
- Dr Panchacharavel
- Dr Mihir Roy
PRIVATE FEE SCHEDULE FOR PATIENTS WITH MEDICARE CARD:
Standard appointment – $67 with a gap of $25.80
Long appointment – $104 with a gap of $24.30
Extended appointment – $188 with a gap of $70.60
Medicare rebates apply.
FEE SCHEDULE FOR PATIENTS WITHOUT MEDICARE CARD:
Standard appointment – $89
Long appointment – $162
Extended appointment – $250
A $120 gap will apply for all procedures.
All skin check appointments attract a private fee.
Exclusions to private fees applies to anyone who holds a current pension card, healthcare card, DVA card and children 15 years and under
Please ensure that you book a follow up appointment to see the GP/doctor to find out the results of a test or procedure.
If you need a repeat of a script or a referral to a specialist, you will need an appointment with the doctor. This is to ensure that every aspect of your health is taken into account, and that you are getting the best possible health care.
Photo ID is required in order to collect any patient information from reception. If a third party such as a friend or a family member comes in to collect something on your behalf please make sure you let our receptionists know the name of that person. This is to ensure we have been given your consent to release the information to that person in line with privacy regulations.
If you would like to have your medical records transferred to us from another medical centre please ask the receptionist and this will be organised for you. Please be aware that most medical centres charge a small fee to transfer medical records to cover the cost of printing and postage.
Norwest General Practice charges $25 per person to transfer your medical records to another practice. This is to cover the printing and postage costs.
Norwest General Practice complies with the State and Federal Privacy laws. Any personal or health information we collect is kept securely and is not disclosed to a third party unless we have your permission, or unless the law requires it.