General Information

Receiving Results, repeat Scripts and referrals

Please ensure that you book a follow up appointment to see the GP/doctor to find out the results of a test or procedure. The GP/doctors will usually not give results out over the phone.
If you need a repeat of a script or a referral to a specialist, you will need to come in and see the doctor. This is to ensure that every aspect of your health is taken into account, and that you are getting the best possible health care.

Photo ID is required in order to collect any patient information from reception. If a third party such as a friend or a family member comes in to collect something on your behalf please make sure you let our receptionists know the name of that person. This is to ensure we have been given your consent to release the information to that person  in line with privacy regulations.

Medical Certificates

An appointment is required in order for your GP/doctor to issue a medical certificate for medical conditions requiring time off work. Medical certificates cannot be backdated.

Confidentiality

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and ensure that this information is only available to authorised staff members.

Transferring medical records

If you would like to have your medical records transferred to us from another medical centre please ask the receptionist and this will be organised for you. Please be aware that most medical centres charge a small fee to transfer medical records to cover the cost of printing and postage.
Norwest General Practice charges $20 to transfer your medical records to another practice. This is to cover the printing and postage costs.

Emails

It is a Practice policy that no consultation will be conducted via email as we cannot guarantee confidentiality. If you need to speak with a GP/doctor please call the practice and schedule an appointment.

Changing personal details

Please inform our staff of any changes to your name, address, phone number, health care card, and pension or Medicare number.

Complaints

If you are unhappy or have a complaint regarding any aspect of your care, please discuss the matter with your GP/doctor or with practice staff. If you feel that you are unable to speak to us directly, you may also contact the Health Care Complaints Commission on 1800 043 159.

Feedback

Norwest General Practice continuously looks for ways to improve our services to patients. If you have any concerns or suggestions for ways we could improve our services or facilities please contact our Practice Manager, Myke, by phone or email: admin@norwestgp.com.au

Privacy Policy

Norwest General Practice complies with the State and Federal Privacy laws. Any personal or health information we collect is kept securely and is not disclosed to a third party unless we have your permission, or unless the law requires it.

You can view our privacy policy at the link below.

Privacy Policy

Interpreter Service

All our GP/doctors have access to a telephone interpreter service. This needs to be booked in advance so please advise reception when booking your appointment if this service is required.

Practice Information Sheet